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| Value: |  | Service: | | | | Easy To Work With | | By an NCBeaches Guest on 12/20/2007 | | I have used OBXChefs2go for many different events and have found them very easy to work with. Wes is always available when I have a question. The food is great and they are always very professional. I would recommend them to anyone! | |
| Value: |  | Service: | | | | Horrible-I made the same mistake! | | By Guest on 8/8/2007 | My son and his fiance got engaged at the beach last August and wanted to have their wedding there this August, 2007. We have a tradition of all going to breakfast together at the Jolly Roger, so I thought it would be cute to have the Jolly Roger cater the rehearsal dinner for us and use a pirate theme. Our wedding planner told us that the Jolly Roger did not cater, but that OBXchefs2go was connected with them and that they did cater.
We met Wes in April 2007 and discussed what I wanted for the menu. He said he would send a proposal for me to look at. I wanted to be sure that we could save the date so I asked about a deposit. He said $1000 would do it. I laughed because we wanted pizza and salad and dessert and I thought that was high for that menu. We thought he was joking and he said that $300 would be enough. I put that amount on my charge card and left.
Four weeks later I got a proposal that was way over budget and was not very well organized. There was no per person price which I needed to determine if we could afford them. I was also disturbed by the fact that the $300.00 was not shown on the contract. In addition there were other errors:
* my name was spelled wrong
* it was listed as a reception instead of a rehearsal dinner
* there were unexplained charges
I decided that the cost in addition to the errors did not inspire confidence so I declined the proposal. Wes e-mailed that he would remove our event, but that we should read section 1 and 10 of the contract which dealt with the non-refundability of the ''deposit''. The problem was that I had not signed the contract, nor was I told that the $300 would be non-refundable at the time when I gave it to him. I trusted him because I knew his family.
I reconsidered and asked for a new proposal for 20 fewer people and deletion of some items. A week or so later the new proposal arrived and was for $100 more than the original and the changes I requested had not been made. He said I could take the $300 off the total if I wanted to. A week later he informed me that the money was past due and I cancelled. He refuses to refund my money which he took for doing nothing. It appears that he may well earn his living by keeping deposits rather than providing a service. It is easy to take advantage of people when they are from out of town. My husband wants to pursue legal action and I am in the process of lodging a complaint with the BBB. I am also looking in to small claims court in North Carolina. In the meantime I am in the process of organizing the rehearsal dinner myself so that the kids can have the wedding they want. It is a shame that this had to happen but perhaps others will read this and beware! | |
| 1 of 1 people found this review helpful: | | Value: | | Service: | | | | Horrible -- Don't make this mistake!!! | | By Justin on 8/3/2007 | My fiancé and I met Wes Atkins (chef for OBXChefs2Go) at the Outer Banks wedding expo in January 2007. My fiancé and I selected them mainly because they offered two things we felt we needed at competitive prices:
*Use of our in house coordinator and planner to assist you with your wedding plans and related events;
*Unlimited Email and telephone assistance of our in house chef in menu planning, design and presentation.
We went to the Outer Banks to sample the food that my fiancé and I selected from their menu (he will tell you that he can make anything) in April. Our concern began when we arrived at their little restaurant/antique shop?. Wes had prepared some of the food we requested, but mainly food we didn't request. He blamed it on being busy and misplacing an e-mail. He promised he would be better organized as the process went along. Unfortunately, we believed him. We gave him a second copy of the menu we wanted and he promised to have a revised copy to us with a price quote in a week or two.
We gave him our deposit to reserve our wedding day shortly after the tasting and began to grow concerned when we had not received our revised menu and price quote after a month. My fiancé tried to contact Wes many times until it became a daily occurrence to leave a message on his voice mail. Finally, Wes got back to us with a revised menu that was not what we had requested. This went on and on until we finally sent the following e-mail:
“Justin and I have been trying to get a final menu and pricing for both our wedding and rehearsal dinner since April 18 as you can see by the email below, and today is July 13. We have sent emails and called several times. We need you to get in touch with us. Three months is too long to ignore a customer”.
After tracking Wes down through numerous phone numbers that we found online, we finally received a brief and rude phone call from him telling us to resend him the menu we wanted! Having lost total confidence in Wes as an individual and the ''company'' as a whole, we have terminated our contract and our in the process of looking into legal action to recover our deposit. Not surprisingly, Wes is attempting to keep the deposit and I can't help wondering if this was his plan all along: Give us no choice but to find a new caterer and keep our money for doing nothing. That is simply speculation on my part, but it makes a little too much sense to just ignore it.
Fortunately, we have found another caterer through a personal favor from my fiancé's employer and our very happy with our new arrangement. Keep in mind, however, that we were very lucky to get a caterer on such short notice. It is a small island and you might not be so fortunate. I am not listing the name of our new caterer as I do not want to lose credibility by making this into an advertisement.
Take my advice or leave it, but this is a special time in your life and you will have enough wedding planning stress without trying to track down a caterer who won't return phone calls or e-mails for months at a time. | |
| 3 of 3 people found this review helpful: | | Just say NO! | | By a Guest Reviewer | | The Jolly Roger strives to be a tourist trap in peak vacation season... trying to lure customers in with a variety of coupons, but you are better putting your money elsewhere. The building is dirty, the food is just ''okay'', and the service leaves much to be desired. Outside is a bunch of pirate and beach decor meant to lure people in (and it does), but inside you will find even more of it... and it IS the tackiest thing you have ever seen. Framed paintings of Santa Claus and Christmas balls hanging from the ceiling that is covered in aluminum foil... collecting loads of dust and layers of cigarette smoke. Plus, you will usually have to wait to experience all of this (in the summer, anyway). The business has an infamous reputation around here. There are plenty of other businesses that are better deserving of your hard-earned money. | |
| 2 of 2 people found this review helpful: | | Not even average | | By a Guest Reviewer | | With all the others places on the Outer Banks, this place should not be on your list of things to do. Been there several times, forced to go with friends, and have found the food to be average or below, service just so so, and for a few dollars more could have had a great meal elsewhere. All the coupons and discounts are just a means to get you there, pay full price elsewhere | |
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