Response:

This is not a valid or factual review. The review cannot be factually submitted from anyone who has actually stayed at the Inn, as the Inn has NO rooms by the office. The office is on a separate floor, completely away from all guest rooms. Based on submission date, this review appears to have been posted as fulfillment of a threat by a guest that canceled their four day reservation on one days notice. They acknowledged that they were fully aware of our cancellation policy as shown on our website and in their confirmation. Nonetheless, they demanded a full refund. We were able to refund them for nights that rebooked, but had to charge them for the nights that did not. They threatened to challenge the charge with their credit card company and to post poor reviews of the Inn if we did not comply with their directive. We responded that our cancellation policy has been 100% upheld in the only two credit card charge disputes we have ever had, and that we hoped they would think twice about submitting a fraudulent review. It appears that they nonetheless posted negative reviews here and on other review websites within days of their charges.