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Adding new reviews is currently disabled while we work on launching a new website. | Marvelous, Impeccable Customer Service | | By a Guest Reviewer | | From the minute I set foot in MainStay Suites, Wilmington, NC I was greeted with impeccable customer service. Each time I had a question regarding Wilmington and surrounding area, the front desk representatives were extrememly informative and willing to go out of their way to make sure I correct and accurate information. The hotel suites were beyond any ordianry Hotel room. I felt right at home with the full kitchen, living area, and King size bed. My overall rating for MainStay Suites is 10 stars. | |
| EXCELLENT | | By a Guest Reviewer | | I love the Mainstay. I had never heard of it before but I knew this was the place to stay when I called at well after 1 in the morning with a cancelled reservation at the courtyard and was pleasantly assisted by a young lady who led me through the reservation processs. She not only knew about the hotel but the surrounding area. When I did arrive it was better than I expected. Clean, quiet and centrally located. We even enjoyed the breakfast that was kid friendly and someone was available all night long for guest services. We use to stay at another hotel when we visited. but not anymore. | |
| A Nice Place to Lay Your Head | | By a Guest Reviewer | | We recently stayed at the Mainstay Suites Hotel in Wilmington, NC. The room was very clean, & spacious, enough so that we did not have to rent a second room for the kids. We were in town for a family reunion, and were the only ones able to have a sizable group of people over to socialize. The kids went for a swim, the adults chatted. I will be travelling again soon, on business, and will recommend strongly to my partners that we search out a Mainstay Suites hotel for our accomodations. | |
| Horrible customer service | | By a Guest Reviewer | I had made a reservation at this hotel. I has tried to cancel this reservation many times. When I would call, either no one would answer the phone, or they would pick-up and hang up without even saying hello.
When I was charged for one night, which I know is their policy, I called to speak to someone about this. They were rude, would not let me finish a sentence before they would interrupt. I will not stay there ever now. | |
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